You can also escalate your complaint to the Customer Protection Team via the following email: Care.manager@shlfinance.com

If you still not satisfied with the response of our customer protection team, you have the right to request direct communication with the director of customer protection department of the company or refer your complaint to the Saudi Central Bank through the number:

800 6666 125

Working Hours

Sunday to Thursday Open from 9:00 AM to 5:00 PM Friday to Saturday Closed.